Competency Title

Accountability

Definition

Can be relied upon to achieve excellent results with little need for oversight.

Behavioral Examples

• Meets productivity standards, deadlines and work schedules

• Understands, communicates and measures goals accurately

• Stays focused on tasks in spite of distractions and interruptions

• Makes the best use of available time and resources

• Accepts personal responsibility for the quality and timeliness of work

• Acknowledges and corrects mistakes

• Ensures corrected work meets the original customer expectation

• Appropriately balances quality of work with ability to meet deadlines

• Clearly sees the “bottom line” of customer expectations and ensures that work products meet that bottom line

• Personally owns and acknowledges responsibility for meeting expectations

• Doesn’t “pass the buck, ” make excuses, or engage in behavior designed to justify decisions for self-protection purposes

• Doesn’t attempt to diffuse blame for not meeting expectations

• Faces up to problems with people quickly and directly

Competency Title

Ethics and Integrity

Definition

Earns the trust, respect, and confidence of coworkers and customers through consistent honesty, forthrightness and professionalism in all interactions

Behavioral Examples

• Maintains confidentiality

• Keeps promises and commitments made to others

• Avoids inappropriate situations and associations

• Tells the truth

• Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good times and bad and acts in line with those values

• Talks to others about the need for ethical behavior

• Doesn’t misrepresent him/herself for personal gain

• Uses the public’s funds and resources appropriately

Competency Title

Planning

Definition

Logically integrates various ideas, intentions, and information to form effective goals, objectives, timelines, action plans, and solutions.

Behavioral Examples

• Effectively identifies potential tasks, activities, and timelines necessary to achieve a stated purpose. Develops a clear understanding of required action steps.

• From a large array of possible actions, accurately identifies those that are most pertinent, critical, and time sensitive.  Discards actions which are not essential or which may lead in the wrong direction.  Establishes priorities and a sequence of activities accordingly.

• Develops plans and strategies that clearly identify the purpose, critical actions, priorities, timelines, scope, methodology, and expected outcomes.

• Accurately assesses the resources necessary to carry out planned actions.  Perceives the impact and implication of decisions made regarding resources.

• Critically reviews the proposed plan.  Identifies and modifies or omits aspects that are not practical to accomplish. 

• Acquires and integrates input from others regarding critical actions, timelines, sequencing, and priorities.  Anticipates potential problems as well as opportunities, and adjusts plans based on input.

• Monitors and evaluates the progress and outcomes of operational plans, appraising deficiencies or difficulties and altering the plan accordingly.

• Monitors and evaluates social, fiscal, and political trends that affect the plan.  Predicts problems or drastic changes and formulates strategies to effectively deal with them.

• Uses strategic thinking to evaluate proposed actions and timelines against organizational mission and values.  Integrates current plan with other plans as needed to achieve overall mission.  Makes final decisions on acceptability, pertinence, and large-scale value of the plan.